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$248-1292 (rate range) |
For Rent Daily
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1816 Elk Springs Way |
Gatlinburg, Tennessee 37738
Powdermilk Creek - Gatlinburg |
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Bedrooms |
5 |
Baths |
4 |
Sleeps |
14 |
Sq Ft |
3289 |
Pets |
No |
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Waterfront |
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Water View
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Water frontage |
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Description |
A secluded cabin featuring home theater room, pool table, hot tub, air hockey table, 3 wrap around decks and more. Relax on your private deck soaking in views of bluff mountain or stay inside and enjoy a movie in our private home theater room with 9 foot theater screen and tiered leather reclined theater seating with surround sound. 5 bedrooms, 4 baths, sleeper sofa, 9 TV's, 9 DVD players, game table, air hockey and luxury furniture package. For your convenience, this cabin is also equipped with a washer and dryer and full kitchen including toaster, mixer, blender, coffee maker, microwave and dishwasher.
FREE wireless internet!
Bedroom and Sleeping Arrangements: Main Level - Bedroom 1: Queen Bed - Sleeps 2 Upper Level - Bedroom 2: King Bed - Sleeps 2 Lower Level - Bedroom 3: King Bed - Sleeps 2 Lower Level - Bedroom 4: King Bed - Sleeps 2 Lower Level - Bedroom 5: Queen Bunk - Sleeps 4 Lower Level - Sitting Area: Queen Sleeper - Sleeps 2
You will quickly see why Serenity Lodge is such a popular choice for our repeat visitors. Book it if it's available! Home Theater Room With 9' Screen Dolby 5.1 Surround Sound 6 Reclining Leather Theater Seats Hot Tub Pool Table Air Hockey Game / Card Table Wet Bar Free High Speed Wireless Internet 2 Fireplaces 3 King Suites 1 Queen Suite 1 Queen over Queen Bunk Bed 1 Sleeper Sofa in Lower Level Sitting Area 10 Rocking Chairs 9 TV's 9 DVD Players Washer/Dryer Gas Grill Free Local and Long Distance Calling 8 Minutes to Downtown Gatlinburg 15 Minutes to Dollywood
Free WIFI, a washer / dryer, iron and ironing board, and paved parking are included for your convenience. All linens and towels are provided as well as a starter supply of paper towels, toilet paper, soaps and detergents.
Host requires the guest to sign a rental management agreement prior to allowing access to the unit. The agreement details our cancellation policy, terms and conditions. Must be 21 or older to reserve a cabin and person booking must be staying in the cabin.
We provide a starter supply of paper products, detergents and soaps and coffee filters. We do not supply shampoo, conditioner, body wash and there are no pantry items, spices, salt & pepper or coffee included - guests should bring these items.
This cabin is professionally managed by in Gatlinburg, TN. We provide concierge service as well as dispatched maintenance and housekeeping should you need assistance during your stay. Feel free to check here for details -or- all our listings at Elk Springs Resort cabin rentals.
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Stories: |
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Fireplaces: |
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Pool/Hot Tub: |
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Updated on: |
Aug 24, 2025 |
- autumn foliage
- botanical garden
- caves
- churches
- cinemas
- coin laundry
- festivals
- forests
- library
- live theater
- museums
- playground
- recreation center
- restaurants
- theme parks
- water parks
- waterfalls
- winery tours
- DVD Player
- Game Room
- Satellite / Cable
- Television
- Air Conditioning
- Clothes Dryer
- Heating
- Internet
- Iron & Board
- Linens Provided
- Living Room
- Parking
- Telephone
- Towels Provided
- Washing Machine
- Coffee Maker
- Dishes & Utensils
- Dishwasher
- Kitchen
- Microwave
- Oven
- Refrigerator
- Stove
- Toaster
- antiquing
- bird watching
- eco tourism
- gambling casinos
- horseback riding
- outlet shopping
- photography
- scenic drives
- sight seeing
- walking
- ATM/bank
- fitness center
- groceries
- hospital
- laundromat
- massage therapist
- medical services
- Mountain
- Balcony
- Deck / Patio
- Outdoor Grill
- Hot Tub
- fishing
- fly fishing
- freshwater fishing
- golf
- hiking
- ice skating
- mountain biking
- rafting
- skiing
- spelunking
- water tubing
- whitewater rafting
- children welcome
- non smoking only
- pets not allowed
- Minimum Age Limit for Renters
- recommended
- Catering available
- Dining Area
- Dining Room
- Outdoor lighting
- Deadbolt lock on entryway
- Smoke detectors
- Carbon monoxide detector
- Fire extinguisher
- First aid kit
- Emergency phone number: Medical
- Emergency phone number: Police
- Emergency phone number: Fire
- Enhanced cleaning practices
- Clean with disinfectant
- No-contact check-in and check-out
- High touch surfaces cleaned with disinfectant
- Towels and bedding washed in water that's at least 60sC/140sF
- SafeHome (VRMA & VRHP)
- 2 Fireplaces
- 6 Rockers
- Air Conditioning
- Ceiling Fans
- Central Air
- Fireplace
- High Speed Internet
- Ironing Board
- Linens
- Washer & Dryer
- Comfortable Seating for 6
- Sofa and Love Seat seating for 5
- Comfortable Seating for 3
- 1 Queen Sleeper Sofa
- 1 Queen over Queen Bunk Bed
- 1 Queen Sized Bed
- 3 King Sized Beds
- 4 Benches (Seats 6)
- 3 Bar Stools
- Nearby ATM
- Nearby Bank
- Nearby FedEx
- Nearby Internet Cafe
- Nearby Post Office
- Free High Speed Internet
- Blender
- Coffee Maker
- Cookware
- Full Kitchen
- Ice Maker
- Microwave
- Mixer
- Refrigerator
- Toaster
- Dishwasher
- Air Hockey Table
- Cable TV
- ESPN & ESPN2
- Free Wireless Internet
- Home Theater Room
- Pool Table
- Home Theater with 9' Screen
- Surround Sound System
- 9 Total TV's
- 9 DVD Players
- 2 Rocking Chairs
- 4 Rocking Chairs
- Deck
- Gas Grill
- Hot Tub
- Covered Deck
- Porch Swing
- Mountain Views
- Close to Town
- Nearby Bowling Alley
- Nearby Golf Course
- Nearby Grocery
- Nearby Indoor Pool
- Nearby Medical Services
- Near National Park
- Food & Grocery Delivery Avail.
- 20 Minutes to Dollywood
- 8 Minutes to Downtown
- Free Wireless Internet
- 20 Minutes to National Park
- 25 Minutes To Outlet Malls
- 20 Minutes to Pigeon Forge
- 25 Minutes to Ober Gatlinburg
Check-In | Check-Out |
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15:00 | 10:00 |
Pets Not Allowed CANCELLATIONS & REFUNDS: If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Rental Agents Office. (Contract.Initials)
Guests who have purchased Travel Insurance must contact Rental Agent up to 24 hours prior to check in to cancel or reschedule the reservation. Upon cancellation the full mount received less the travel insurance, non-refundable reservation fee and applicable taxes will be refunded. Reservations with travel insurance are non-refundable 24 hours prior to check in or thereafter.
CHANGE OF PLANS OR RESCHEDULING: Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
From | To | Type | Daily Rate | Min. Stay |
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10/13/23 | 12/31/25 | Nightly | $280-1,292 | 2 | 10/13/23 | 12/31/25 | Weekly | $248-904 | 7 | 10/13/23 | 12/31/25 | Monthly | $332-636 | 30 | 10/13/23 | 12/31/25 | Weekend | $315-1,142 | 2 | 10/13/23 | 12/31/25 | Midweek | $280-1,242 | 2 |
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Availability Calendar
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Ad No. 15760.
This ad has been viewed 2607 times. |
Write a Review!
"Great location and comfortable home for family gathering
Our family of 13 with a variety of ages spent a week at Serenity Lodge. It was a perfect week for hiking, local shopping, sightseeing, and being together in Serenity Lodge. The lodge is set up for many entertainment areas, along with relaxing porches with rockers."
Jul 27, 2025 - , Kansas City, MO
"Cabin in the woods
3 story cabin style home. It was a beautiful home. The furniture was comfy. The jack and Jill bathroom toilet door was a little to close to the toilet for our liking but it worked. They had a pool table, air hockey and a video game machine. The wrap around porch was great and the rocking chairs were a hit. We thought we would have a view of the mountains but all we saw were trees. A few of our group used the hot tub but the weather that time of year was just to hot and humid for most of us to get in. Customer service was very responsive and helpful. If you are arriving after dark the names on the cottages should be highlighted with lights to make finding your home easier. Over all the cabin was great for out 8 adults and child. . "
Jul 19, 2025 - , North Aurora, IL
"Great place to relax
Very nice and roomy. Clean and roomy we enjoyed all the rooms and nice levels for privacy. "
Jul 04, 2025 - Shawn B., Nashville, TN
"You must stay here - Serenity Lodge
We were moved to this cabin after we loss water pressure in our first cabin. Both places were just as you see in the pictures on the website maybe even better. They were awesome, clean and in a quiet location but not far from all sorts of activities. Serenity Lodge was so spacious with lots of additions like the rec room, hot tub, and cinema area. All the bedrooms were wonderful with queen or larger beds. The place was just beautiful. I would certainly recommend the Serenity Lodge to any family or group. The Customer Service was the best and they made sure we were taken care of. "
Apr 20, 2025 - Larry B., Lewis, NY
"Team Stayed
Team stayed during holiday tournament in Sports Complex near by (about 4-5 miles). Cabins were perfect for our group. Lower floor had 3 bedrooms with 2 baths and pullout that sleeps one. Middle area has one bath with bedroom, upper has bedroom with bath connected. Living room area was nice with plenty of room to enjoy. Nice stay -would recommend - and would book again. We also rented cabin beside us Smoky Hideaway which was awesome. Easy walk ( 10-15 feet). The two cabins were great. "
Dec 30, 2024 - , Russell Springs, KY
"Vacation 2024
We loved our cabin. The location was great. We were able to get to gatlinburg and other tourists attractions in minutes. The cabin was clean. The games and movie theater were great to keep the kid busy. "
Dec 29, 2024 - , Charlestown , IN
"We will be coming back again this year
Awesome time me and my family had a wonderful time "
Dec 23, 2024 - Leon J., Birmingham, AL
"christmas 2024 family trip
We enjoyed the cabin.We need four large beds and two Bunk beds. The cabin was big enough for our needs. Great Family time and great memories. "
Dec 16, 2024 - , NA, NOTAVAIL
"Great place for a large family vacation
Everything was clean and cabin was beautiful. Lots of entertainment for the kids."
Oct 12, 2024 - , Olive Branch, MS
"Filthy cabin
I could see the grime upon arrival. Decided to stay because we were a party of 12 including children. We all had the sniffles and were sneezing every time we came back to the cabin from going out for the day, same thing for overnights, we all would wake up with allergies the next morning. I have videos of the filth, in case Airbnb wants to review, you can tell it’s old dust and grime. The air hockey table would not turn on, I texted the host to get a repair man to come and fix it. The appointment was set for him to arrive at 9:30am the next morning but, he did not make it until 1:30pm, making us lose a day of activities we had planned. He was able to get it to turn on but it did not ever work properly as no air came out to make the puck glide.
The host left only one trash bag for the 6 day stay, with 12 people. We had to go out and buy trash bags, same thing with the toilet paper. We’d place the trash outside in the respective bins, and no one ever came to empty them out.
The property is very far from town, 20 minutes through the narrow street in the mountain. Make sure you get everything you need for your stay because you will not want to go into town for something you forgot. We would leave in the morning and come back at around 9-10pm due to the long distance to town.
The one positive thing I can say is, at least they were responsive, every time I texted, and were never rude, that I could notice.
Not a very good experience at all. "
Sep 12, 2024 - Pedro M., NA, NOTAVAIL
"Serenity Lodge
The property description described the cabin perfectly! Upon arriving the cabin was very clean when beautiful, communication with elk springs resort was great and when we had a question they were quick to answer! We have already talked about renting this cabin again for the next we come. We all absolutely loved it and would recommend it to anyone! "
Sep 03, 2024 - Erica B., Indore, WV
"Beautiful Cabin
The cabin was beautiful. very spacious with plenty of things to do . We did have to purchase a baby gate to help keep toddler in the area we wanted ,there are a lot of stairs ,there was no high chair or pack n play provided like some of the other cabins in the area . This cabin is really for older kids,but other than that we loved it . Clean and well taken care of cabin . Easy drive to either Gatlinburg or Dollywood. "
Aug 12, 2024 - Jennifer C., NA, NOTAVAIL
"Great place for a big family
Easy to find, great condition very comfortable furniture."
Apr 29, 2024 - T Dean L., Knoxville, TN
"Fall Break trip
Our family, plus friends, stayed here for fall break and had a great stay. Our cabin was the perfect size for our large group. It was clean and homey. We loved that it was stocked with dishes/glasses/mugs for this many people. Loved the porches with lots of seating! Felt remote but very close to Gatlinburg actually. Also only 3 miles to a grocery store."
Oct 31, 2023 - Tami T., NA, NOTAVAIL
"Serenity Lodge
The time with extended family for theb1st time was priceles; the cleanliness of this particular cabin was less than stellar"
Aug 06, 2023 - , Stafford , VA
"Gatlinburg Family Vacation 2023
The entire family of 13 stayed at the Serenity Lodge for a week. The cabin was awesome and the pictures were very accurate. We had a wonderful time and actually watched bears in the driveway."
Jul 21, 2023 - , Huntley, IL
"Great Cabin- NEEDS CLEANING -LOOSE RAILING ON THIRD DECK
First off house itself is very nice. But there was cleanliness issues, layers of dust on curtains over sink and elsewhere you could tell it hadn’t been properly dusted in a long time. . , toilets were dirty, couple of Bed sheets had what looked to be pet hair and another had long hair and stains. Trash under bed. We were unable to use hot tub due to not being cleaned properly , it smelled sour and had white film. Ceiling leaking in several places. PICKETS loose and push away from railing on third deck where hot tub is , very hazardous. The kitchen is not very well stocked. For the amount of money guests pay, these things should not be an issue. We stay every year in different cabins and I have never had these amount of problems. We have even used Elk Springs resort in the past and have been very satisfied. "
Jul 02, 2023 - , Roanoke Rapids , NC
"Nice place to stay
All in all great stay. I think a warning for the very hot water needs to be posted. When we had a power outage there was a quick response to keep us posted. Clean and roomy for sure! Would stay again hands down "
Mar 20, 2023 - , Mount Pleasant, NC
"Wonderful Cabin
We absolutely loved this place. Great cabin with beautiful views. Only issue I had was we never could get the projector/movie room to work. One suggestion I have is take a picture of the entrance to the cabin and show the layout of each floor. I can't wait to stay here again. "
Dec 06, 2022 - Aaron G., Heflin , AL
"good price convenient location bring cleaning supplies & blankets
Everyone we spoke with from ELK springs was wonderful - helpful and interested. Very conducive layout for family gatherings - centrally located. Good size bedrooms. No blankets - it was cold. Hot tub worked and was good. Overall, the facility was not cleaned to a good standard. outside deck areas full of spider webs. Windows needed to be cleaned desparately."
Nov 16, 2022 - , Grove City, OH
"This is out Go To Place For Family Fun
We are regulars at Elks and enjoy each time we come The cabins are so beautiful and the staff is he greatest "
Oct 11, 2022 - Rosalyn D., Winnsboro, SC
"Wonderful birthday weekend
The cabin was great,clean,beautiful i am definitely going back to this company"
Oct 04, 2022 - Darrell H., Dayton, OH
"comfortable and clean
it was really nice and relaxing ....very complaints there however my daughter lost her visa card while there and someone from the lodge text me to ask if we left the card ...I advised "yes" and they said there would send it back....well I came to find out the next week over someone there in Tennessee tried to use the card at a Walmart my daughter had to cancel the card. For that I can not give any stars but overall we were pleased. "
Sep 25, 2022 - Regina W., Bellwood, IL
"My stay in serenity cabin
Location was very secluded. Narrow curvy roads to get to cabin. Was a nice cabin but needed a thorough cleaning. Dust was thick on everything from ceiling fans to baseboards under beds you name it. Hot tub was not cleaned well. Kids enjoyed the game room and the scenery was beautiful "
Aug 08, 2022 - , Fort smith, AR
" Beautiful location, unkempt house
Stayed at Serenity lodge, beautiful location but house unkempt. Check in process delayed about 2.5hours unable to get house code sent. Finally got response from management office. The house needs to be cleaned all light fixtures dusty, grease/ grime on top of microwave and refrigerator. All the decorations sitting throughout house very dusty, artificial plants look like they are growing hair from all the accumulated dust. Furniture is very worn , seating in great room and beds uncomfortable and squeaky. The porches need to be pressure washed, a lot of dust and spider webs. All bedding is old and discolored. House not well stocked, two towels for each bathroom, no extras. Linen closet is bare. Shower curtains in bathrooms with mildew, need replacements. Again the location is beautiful, but I definitely would not rent this one again. We were visiting as a family and rented this house, one of many rented by our family on this resort. Very disappointed, no common areas to gather, no community pool or outdoor park, for this to be called a resort. Not!"
Jul 13, 2022 - , Fort Mill, SC
"Serenity Lodge
It was a fairly nice cabin. There were no pics of the bathrooms or washer & dryer on the website, so I wasn’t sure what to expect. The bathrooms were ok, just a bit tight. There’s a stackable washer/dryer. The 1st day I thought there was a leak under the kitchen sink because there were plastic bags just thrown under it that were wet. So I called maintenance & the came out right away. No leak. The biggest issue we had was the fridge. Ice dispenser wasn’t working & it started making a loud noise. So I called maintenance & they fixed the noise. Then like the next night, there was a drip in the downstairs bedroom so I called maintenance about 1:30 am. They didn't get back with me until around 9:00 & said someone would be there close to 1:24. We waited an hour, but we had to leave. They came out while we were gone & said they didn’t find anything. Anyway, it leaked again that night, which was our last night. I let them know when I checked out. Hopefully they got it fixed. Oh, the place was fairly clean, except the floors. "
Jun 14, 2022 - , Greer, SC
"A wonderful weekend
Weekend stay with friends."
May 03, 2022 - , Leawood, KS
"Family friendly cabin
We brought four generations to spend a few days together in Serenity Lodge and all had a great time. The little grandsons had a blast exploring the cabin and running around and the rest of us really enjoyed the game room. The cabin was well equipped and a nice location for visiting Gatlinburg and Pigeon Forge. "
Apr 24, 2022 - Renee H., Irmo, SC
"Nothing Luxury about this cabin
Our only view was the road, a small tree line, or the cabin next door, which has no drapes. Couch and love seat need to be replaced, Springs and support in bottom are gone. Not enough silverware or cookware in the kitchen for a five bedroom cabin. King beds were hard as plywood. Hot tub jets didn’t work properly. BBQ grill burners did not work. Needs a door mat at front door. Bathtubs didn’t have drain plugs. This cabin needs attention, seems that it was very nice at one time but it’s been neglected. "
Mar 22, 2022 - , silverhill, AL
"Family Getaway
The owner was quickly responsive to questions and the location was great although there was not much of a view. The cabin was a little dated and could use a few basics in the kitchen for example a sheet pan and pitcher for drinks. Also the grill may need to be replaced. I don’t believe the floors had been mopped as there were sticky spots all over the kitchen. We had 10 in our group and we had plenty of space. The beds were comfortable and layout of bedrooms was good. Too many doors in the small upstairs bath. We had a wonderful time but cabin overall was just ok. "
Feb 24, 2022 - , Calhoun, GA
"Relaxing but a little dated.
The cabin was nice in size and what it offered but some of the furniture was dated. The cabin definitely need to be deep cleaned from top to bottom. 1st glance it appears to be clean but because of what was found throughout had me to question if it was cleaned at all verses being tidy up. The was very dusty the ceiling fans, light fixtures and pool table. There was a half empty water bottle left in the bedroom on the main level and trash in the lower level bathroom.The grill was filled and looked as if it was never cleaned. It was a little concerning because I am in the hospitality industry we went in cleaning everything. Outside of cleanliness it is a nice cabin just a little underwhelmed would not consider it luxury."
Feb 01, 2022 - , Covington, GA
"Serenity lodge
Great cabin!"
Jan 12, 2022 - , Kissimmee, FL
"Serenity Lodge
Would not rent Serenity Lodge again. Smelled of fish upon walking in. Leftover items from previous renters around the cabin. (kids toothbrush/toothpaste, toys - sword, rubber ducky on window ledge behind loveseat... under beds were paper and debri) No lighting on side of cabin with grill. Parking was annoying. (we had 3 vehicles and were constantly moving vehicles to go places) Views are of other cabins. (especially next door neighbors in the hot tub) Upstairs super hot, downstairs bunk room super hot. Worked for what we were there for, since we weren't in the cabin that much, BUT overpriced for what is offered and still wouldn't rent again. "
Dec 23, 2021 - , Spring Hill, TN
"Serenity lodge
The cabin was ok. There were a few minor things that needed to be fixed. A toilet was loose and the pool table had a leg that was broke."
Oct 07, 2021 - Venece M., Ft Wayne, IN
"Guadalupe romero
Its was lovely. Lots of room. "
Sep 15, 2021 - Guadalupe R., salisbury , NC
"Serenity Lodge
The cabin and experience was overall great. We liked being in woods, we even saw a bear at our cabin. Only complaints were the bugs and spiders in the lower/ basement level were a bit much. The spiders were HUGE and there were these small centipede looking bugs all in the bathroom and bedrooms. Also our theater room never worked so that was a big bummer as well. "
Aug 24, 2021 - Tenisha B., Toledo, OH
"A very good entertainment package
Its all about entertainment at this cabin, everything at one floor which includes, theatre room, snookers, hot tub on the deck, poker table etc. All our kids and family members had a great time spending most of the time on this floor."
Aug 16, 2021 - , Morrisville, NC
"Serenity Lodge
Cabin had lots of fun things for grandkids to do. "
Jun 20, 2021 - Satish S., Houston, TX
"Marriage Retreat
The experience was good. "
Jun 01, 2021 - Cory S., Valdosta, GA
"Terrible cleaning practices
Arrived to a massive wet, sticky stain right inside the front door. Someone vomited on the pool table which was left by the cleaning team, floors turned socks black, and Oreos all over the floor on top level. Hot tubs aren't drained. Place was terribly dirty, blood on multiple pillows."
May 16, 2021 - Jason C., Batavia, Ohio
"A spring getaway
We were excited to arrive at Serenity Lodge to spend a few days with our 4 children. Upon arrival, we discovered that the property was not cleaned properly. Staff was quick to respond and offer help. The cabin was great and so much fun. "
Apr 13, 2021 - Mary S., Piedmont, SC
"Love it. We will be back again
First time in the Smoky Mountain and my family loved it. We will definitely be back. Cabin was clean and any time maintenance was called they came right away. Perfect amount of space for 13 people. That children really loved the game and the theater room. The perfect screen for the kids to play your PlayStation and for movie nightWe will be back again."
Mar 10, 2021 - , Toledo, OH
"Love Elk Springs
We love staying at Elk Springs. My friends and I take our annual couples trip here. They only downside to our trip this year was we couldn’t get the media working in the theater. By the time someone came it was time for us to go to bed. "
Mar 07, 2021 - Maya D., Centerville , OH
"Serenity Lodge
There were dirty dishes in dishwasher when we arrived and our shoes stuck to the floor when we walked through main level and game room. The theater system was not operable until 10:15 pm on our last of 3 night stay. After a few visits by maintenance, the old dishwasher still didn’t really clean dishes and we gave up and used paper products. The kitchen isn’t well equipped for cooking. Nonstick skillets need replacing. All the bed linens are old and need replacing. It could be a great place to stay, but it needs some serious TLC. Maintenance was responsive, but couldn’t make up for the condition we found the house. For what it cost, which was not cheap, it was disappointing."
Jan 05, 2021 - , Brentwood, TN
"Cabin Get-Away
This is our third booking this year with Elk Springs and unfortunately, this cabin did not compare to the others we have stayed. Although the cabin is older, it has potential and could still provide a comparative stay as some of the newer cabins with a few updates and improvements. The dishwasher needs repair, the kitchen amenities need an upgrade to allow for more supplies where most guests will be spending their time, the decor is out-dated in the living room, and there is minimal lamp lighting. (There was only 1 kitchen towel for the entire stay, there wasn't a Keurig machine, limited cooking supplies, etc). Guests should not have to pack these supplies when spending that amount of money, especially when other cabins are equipped with everything guests need. It was clear that the owners or company have cut expenses, while a few inexpensive upgrades could secure a repeat reservation. (Soap samples were very drying, only 1 dishwasher detergent cube left for guests, toilet paper was the cheapest money could buy.) Other cabins we have reserved were clean and sparkling with supplies that were reflective of a good host. The floors had not been mopped upon arrival and the glasses all required pre-handwashing prior to use as was evident from the fingerprints and residue left on them upon arrival. Although reservations with Elk Springs is a much pricier investment than staying in other accommodations in Gatlinburg, TN, it has been worth it in the past with the luxurious and new amenities and views, however, this cabin was the same price but left us wanting. "
Dec 24, 2020 - , Rome, GA
"A beautiful Thanksgiving getaway!
Due to covid 19, our regular family gathering at home was not an option. I’m so glad we decided to stay at this resort with our family. Plenty of space for the kids, and lots of fun in the game room and theater! The staff was very helpful in helping us figure out the theater functions and fixing our WiFi issues. We are planning to go back another year!"
Dec 14, 2020 - Letasia T., Greensboro , NC
"We had a wonderful stay at Serenity Lodge
Everything was just like was pictured on the web site, and we were surprised when we arrived. Customer services were also good. Cabin was cleaned and sanitized."
Nov 04, 2020 - Ankur M., Marietta, GA
"First Timers
This was our very first experience with Elk Sptings Resort. We had family in other cabins at the Resort. A family outting. Each day we made plans to visit one another and that family had to come up with a menu and fun for everyone. Well our day was BBQ and game room and theater room. None of it worked for us. The pool table, Air hockey, the pin ball machine or the theater room did not work for us.. By the time maintenance came everybody went back to their cabin I feel we paid extra money for amenities and wasn't able to use them. Very disappointed. We would go back but we would definitely check to see if everything worked on arrival. "
Oct 18, 2020 - Richard T., Indianapolis, IN
"Best family vacation ever!
Our 4 night stay at Serenity Lodge was amazing. The location was great and finding it was easy. Shopping was convenient. Once we arrived and entered the cabin, we knew we were in for a treat. The cabin was exceptionally clean and beautifully appointed and very comfortable.Actually the pictures don't do it justice. There were 14 of us and there was enough space for family members to enjoy "me" time. We cooked most of our stay.Everything we needed for cooking was available. We called for help with a couple of needs on how to operate the theatre room. The responses were quick. I would recommend Elk Springs Resort. This will be my second time staying at the Resort and both experiences were great. Make sure you bring lots of dvds. "
Oct 02, 2020 - , Durham, NC
"Wonderful and relaxing stay at Serenity Lodge
We had a great time insuring our stay at Serenity Lodge. The location was perfect as it was just outside of all the hustle and bustle of town, but still in close proximity to all the activities we wanted to do. Nothing was more than 15 mins away. The cabin was perfect for 2 families (4 adults/4 kids). We didn’t use 2 of the rooms, so it was more cabin than we needed, but it was nice to be able spread out. The kitchen had everything you would need and everything was in working order. The cabin was also very clean. We spent a lot of time in the game room and in the theater. The cabin is located in a neighborhood, but it didn’t feel like the neighbors were right on top of each other. There is a nice forest area on 2 sides of the cabin. We would definitely stay at Serenity Lodge again. "
Oct 01, 2020 - , Ponte Vedra Beach, FL
"Had a great stay!! We really enjoyed this cabin and the service!
We go to Tenn twice a year to stay and our first time using this company,was by far the best one yet"
Oct 01, 2020 - Shana H., CHEROKEE, NC
"Amazing
Our stay was amazing, the cabin was clean, comfy and entertaining. My family stayed in most of the trip due to the weather and we had an amazing time, so much soo that we tried to stay an extra day but sadly they were booked. Can’t wait to plan our next trip. "
Aug 09, 2020 - Tiffany D., Oak park , MI
"Great Relaxation
My family really enjoyed our stay. The cabin and surrounding area was very nice, quiet, and clean. We had fun in the movie theater room and entertainment activities. Will plan to come back soon."
Jul 29, 2020 - Janise P., Memphis, TN
"A week in the Smokies!
Overall this is a wonderful property. It is time for an update as some furniture and bedding is showing wear, the windows need a good cleaning and the entire house could use a deep cleaning. We had a few maintenance issues and that department provides fast and efficient service. Unfortunately, the projector bulb was burned out and had to be ordered so we didn't have the anticipated movie night. We were disappointed in the kitchen. We have all our meals in and had to improvise for the lack of pots and pans and utensils. We loved the convenient location while being away from the hustle and bustle of Gatlinburg. There is plenty of room for a family of 10 and we enjoyed our stay. "
Jul 21, 2020 - , Hixson, TN
"ROOMY !!!
We had a great time! Wish I had not made the mistake of booking thru smokey mountain co. Cost me an extra 158.00 bucks. Directions sent by email were obsolete"
Jun 23, 2020 - Gary M., Cincinnati, OH
"Serenity was a real treat
When we pulled up to the cabin we were impressed. It was a lot bigger in person. The drive up was a bit steep but manageable and we were able to cram 4 cars in The parking space. It was tight and a bit challenging to back in at night but we handled it. The beds were amazing, the game room was great, the wives loved the hot tub and the husbands loved the theater room and card table. The main floor bedroom was the nicest and i wish I stayed in it ha. Downstairs was nice and cool and dark. Kids slept in every day. The kitchen was well equipped and efficient and the island bar was perfect for spreading out for meals. I would come back and stay here often if it was closer ha ha. 11 hour drive was the only bad part of our stay. Thank you again!"
Jun 03, 2020 - Rupert W., Brick, NJ
"Exceptional Stay!
Overall it was a good experience. The place was clean and everything worked. Every time I called the office for clearer details they were responsive. Everyone of my guest asked me how much it cost, and a friend advised they were going because of my most recent stay. Only areas of improvement would be to list clearly items that will be needed. We ran out of toilet paper, and basic items like salt and pepper were not there, but overall we had a good time. We stayed four days at the Serenity Lodge. "
May 19, 2020 - Gloria W., Lawerenceville, GA
"Serenity Lodge
Overall, we had a wonderful time at the cabin. It was clean, well maintained, lots of hot water, easy to get wherever we wanted to go... However, it wasn't secluded, the bedrooms did not have their own bathroom (jack-and-jill not ensuites), and the layout with the master bedroom directly under the game room wasn't good (had to buy earplugs to sleep). I may have misread the description. "
Mar 22, 2020 - , Ellettsville, IN
"Weekend getaway
There were a couple of issues, but the staff was helpful and tried to rectify all of them. "
Feb 27, 2020 - , Rockford, TN
"Beautiful cabin! 2nd Time Stay!
We loved staying in this cabin. There were plenty of rocking chairs for us to hang out on the deck, nice amenities. Close enough to the city but just enough in the woods to make you feel that closeness to nature. This was the 2nd time we have stayed in this cabin and it's our favorite! Has was washer and dryer which with 14 girls is always an added bonus!"
Jan 29, 2020 - Ryela B., Fort Mitchell, KY
"Weekend Visit
Great cabin for the whole family. Plenty to do on site, close to attractions but far enough away from all of the noise to make it peaceful. "
Jan 23, 2020 - John L., knoxville, TN
"Great place to stay
Representative was very helpful in getting us the cabin and providing an additional discount. Beautiful cabin and quick access (15 mins) to town. No excessive mountain climbs and very clean and great for family reunion. "
Jan 02, 2020 - , Blountville, TN
"Good family lodge
The cabin is spacious and well equipped. Everything worked as expected. A little concerned about the cleanliness. Food scraps were found on kitchen floor and in the table cracks. Overall great cabin. It is beautifully furnished. "
Dec 10, 2019 - Tracy F., Fort Smith, AR
"Amazing
Had a wonderful stay at serenity lodge! I’ll book with Elk springs again!"
Nov 27, 2019 - , Nashville, TN
"This Cabin Is Awesome
Our vacation here was awesome. The cabin was a home away from home. We all slept comfortably and was able to have a good time in the up stairs in the game room. I will be renting "
Nov 19, 2019 - , Adamsville, AL
"Serenity Lodge review
Very nice accommodations. Easy check-in/out. Clean and in good repair. Good location with pretty easy travel to Pigeon Forge and Gatlinburg, as well as attractions elsewhere. "
Sep 19, 2019 - Timothy C., Lexington, KY
"Amazing!
We loved our stay at the lodge ! It was perfect . There was fun for the whole family. We went in May to celebrate my daughter’s graduation ! We will definitely Be going back!"
Jul 11, 2019 - Monica C., Belford, NJ
"Plenty of space for a big group
We had a group of 12 staying here and hosted a rehearsal dinner for 25. Plenty of room and great amenities. "
Jun 26, 2019 - , Old Monroe, MO
"Family vacation in the mountains
The house was plenty roomy but thing could have been done different to make our stay even better. Like the little things. If you payed for a week stay there should be a weeks worth of TP in the house. The bunk beds that my girls stayed on was loose and shook as though they would fall apart. Also having more towels would be nice. We didn't even have enough towels to mach up with how many people the house would sleep. The house was fine but the little things like that would have made it better for us."
Jun 26, 2019 - Karen B., Skiatook, OK
"Great Vacation
Beautiful property. Had a great time. Will return.All "
Jun 13, 2019 - Tiffany S., Spartanburg, SC
"Perfect cabin for our family
Cabin was beautiful and so much fun, so much space for our family of 7 adults and 1 kid. Checking in and out was so easy and the few questions that I had were answered quickly and very friendly. Wasn't expecting to be so close to other cabins would be the only thing that caught me off guard. But definitely will be staying again. "
Jun 09, 2019 - Patricia M., Jupiter, FL
"Best time ever
My family and I so enjoyed our stay- I manage with the help of Dan to get (4) cabins filled with family members - from young to old who reconnected and rebuild their bonds- the staff was very friendly - and made our stay very memorable - look forward to coming again soon..THANKS SO MUCH"
Jun 06, 2019 - Tonya W., Montgomery, AL
"A Mother’s dreams
My husband and kids surprise me and my mother for mother’s day and it was beautiful, peaceful the cabin was spacious 3 floors, nice kitchen all your amenities. We had a Blessed wknd I would definitely recommend these properties especially serenity lodge! We even had to check out late they gave us an extra 2 hours with No charge very accommodating."
May 29, 2019 - Twila H., Detroit, MI
"Serenity lodge
Great cabin. Location made getting into Gatlinburg and Pigeon forge easy."
Apr 10, 2019 - Kudiratu C., ATLANTA, GA
"High School Soccer Trip
Great weekend for 12 high school soccer boys in the a cabin with two chaparons!"
Apr 02, 2019 - Darrell S., Franklin, TN
"Couple Trip - Feb 2019
Cabin was clean and pictures were true with an added bonus of upgraded TV’s (the pictures so old versions). To utilize the theater room you need DVD’s, I was hoping it was a smart TV, but there was a redbox in town so all good. Only complaint was roaches that creeped out on our last night, we only saw them in the kitchen, but still, gross. I reported during my check out voicemails so I’m sure they’ll get an exterminator out to that property. Customer service/maintenance was responsive immediately when we thought something was wrong with our hot water, they sent a tech out to fix it promptly. Nothing was wrong with it, it just took a couple hours to get hot again after 9 showers :)"
Feb 19, 2019 - Jennifer F., Nashville, TN
"Good cabin.
Oven did not cook right... Weather stripping under the front door was damaged. Other than that cabin was very nice. Overall satisfied. Will come back. "
Feb 12, 2019 - Mark A., Atlanta, GA
"Serenity Lodge at Elk Springs Resort
This is another one of many cabins we have stayed at in the resort and were yet again not disappointed. Elk Springs Resort has been our family's go-to place for accommodations and will be for all future stays. The ease of the location, the cleanliness of the cabins, the sense of seclusion amidst all the cabins, the ease of reservations and prompt attention when needed has made this resort the top place to stay in the Smokies. I recommend any of their cabins :)"
Dec 30, 2018 - Sherri T., Athens, TN
"Cabin Trip 2018
This cabin was absolutely amazing! It was more than enough space and in a very accommodating for the weekend! I would highly recommend this Resort to any tourist visiting Gatlinburg!"
Dec 04, 2018 - Meagan C., Columbia, SC
"A Wonderful Time!
We enjoyed our stay at Serenity Lodge. It was 5 couples and everyone seemed to be pleased. The property management was excellent! Just a few suggestions. A light needs to be placed where the gas grill is located since it gets dark earlier now. It was hard to cook on the grill after 5:00 pm. The carpet does need to be cleaned and it would be good if you put some updated pictures of the cabin on your website. There are flat screens TV's in the rooms and a arcade game which are not shown. I'm sure these features would attract more people. Overall we would definitely stay at this cabin again."
Nov 30, 2018 - Tiffany G., Columbia, SC
"Great Stay
Cabin big and enjoyable for everyone"
Nov 20, 2018 - , Jacksonville, FL
"Great getaway!
The cabin was great and we had lots of fun enjoying it!"
Nov 07, 2018 - Tara O., Louisville, KY
"Exactly What We Wanted
We were granted earlier check in than expected, which helped out tremendously. Everything was clean and well equipped for our needs. Overall great experience."
Oct 30, 2018 - Christopher Z., Cincinnati, OH
"Spacious and Clean Cabin!
My family had a wonderful time at the Serenity Lodge. The cabin was clean and very spacious. We will stay again!"
Oct 16, 2018 - , Durham, NC
"Couples retreat review
Amazing!"
Sep 13, 2018 - Ashley M., Virginia Beach, VA
"Baby moon and hubby's 40th birthday!
The home is exactly as pictured. It was beautiful, the whole neighborhood is beautiful. The only issues/disappointments we had were that the grill would not work as we had bought 10 steaks to cook and ended up having to cook them in the oven. The chairs around the card table were so poorly put together that they were not safe to sit in and they were the main chairs inside upstairs. The pans are unsafe to cook in as they are very very badly scratched and the coating is coming off and rusting. Aside from these things which will hopefully be quickly addressed, the cabin was awesome. "
Aug 16, 2018 - Brittany H., Anderson, SC
"The Smokey Mountain Hideout
My family and I were traveling for my son's graduation trip. We were looking for a cabin that has everything to offer and we found exactly that with Elk Springs Resort. The Cabin was exactly that and more. "
May 16, 2018 - Lanai L., Nashville, TN
"Cinco De Mayo trip
It was excellent. Everything was as described on the website. "
May 08, 2018 - , Lithia Springs, GA
"My summer home
Great"
Apr 24, 2018 - Latoya K., Chattanooga, TN
"Home away from Home
We loved the location! Very quiet and low Key. The photos looks exactly the same in person. Enjoyed every night! We are already looking to plan another stay. It just ended too quick. We loved everything about the home. The game room was the best room! We would recommend this house to stay in."
Jan 31, 2018 - Suphunce D., Charlotte, NC
"Wonderful Family Time
The location is perfect distance from shopping and other attractions.The parking was tight for 5 cars.The skillets weren't usable, the pans are flaking cephlon. The cabin is beautiful, the bathrooms are super small and hard to move around in.The view is nice, the fire didn't harm that area. We didn't have to call management but they've always been pleasant. We cook alot at the cabin so the dishes available are important. There's alot of craft shops close by. A few rooms were large enough for an air mattress. Game room is nice and spacious. Deck is awesome and the hot tub was clean. The cabin seemed clean so overall it was very nice. If you cook alot, I suggest taking your own pots and pans."
Nov 29, 2017 - Donald F., West Jefferson, OH
"AMAZING CABIN
I stayed here with my husband, 2 sons, daughter and grand-baby. The cabin was quite beautiful and very clean.We had plenty of space to feel comfortable since everyone had their own bedroom. We watched movies, played pool, air hockey and poker. We used the hot tub and the rocking chairs on the porch. A few cons: We stayed a week and ran out of paper towels, dishwasher tabs, and towels so you'll want to bring a few things...especially laundry soap. The driveway is very steep so larger vehicles may have a hard time if roads are wet. Overall we loved our time here and would recommend to anyone!"
Nov 10, 2017 - Kristen P., Crown Point, IN
"Family Fun
Beautiful cabin very clean. Kids loved the pool table/air hockey and movies every night. Hot tub was a hit as well. "
Sep 24, 2017 - , Palos Heights, IL
"enjoyed
enjoyed everything"
Jul 13, 2017 - Nancy Y., Orlando, FL
"Spring break with the family
Old tvs and hot tub outdated ...no pressure on blowers...Serenity Lodge did not compare to previous year's rental of Grand Timber...suggest owner update TVs and Hot tub for a better stay. If you have young ones suggest you find a cabin with more to offer. Lastly we had a late checkin since property was not cleaned."
Jun 27, 2017 - Jim W., Blacklick, OH
"Serenity Review
Unit needs updating. Disappointed with the lack of kitchen needs for a 5 bdrm house. Many things were falling apart....apartment size washer/dryer...very difficult when only have 1 set of towels per adult( very thin) and with a 5 bdrm there will be kids and many dirty clothes."
Jun 14, 2017 - , Estero, FL
"Excellent Stay
From the moment we booked the cabin the property management company was very professional and helpful. They called during our stay to assure everything was to our satisfaction. This was our 4th trip to the area and our 2nd to Elk Springs, by far these cabins are superior to any other ones we have experienced. The only suggestion I would give is to update the televisions. They are a little outdated and take away from the overall look of the cabin. We chose to stay in on Sunday to relax and watch football but we were disappointed by the TVs in the cabin. Overall excellent experience."
Jun 13, 2017 - Ricky B., Miramar, FL
"Girls Weekend
Great time, great house. Wish it wasn't as close to other properties as it is and suggest putting reflective tape in the theatre room on the step downs."
Jun 13, 2017 - , Shelby, NC
"Great Stay!
The cabin was beautiful, spacious, and clean. The cabin was just as described and all that we needed was provided. We had a party of 15 and we all slept/stayed comfortably. The staff was very nice and helpful. I would definitely stay again. "
May 19, 2017 - Charletta C., Atlanta, GA
"Another great vacation
This is the sixth time our family has stayed at Elk Springs and it was another great vacation. The cabin was very nice, good condition, good location, close to Arts and Craft community, less than 10 minutes to get to downtown Gatlinburg. Did not have to drive up any steep roads to get to cabin. Very satisfied with cabin. Very peaceful. Couple of small kitchen items were missing, a minor inconvenience. Received excellent customer service from manager, one of the reasons we keep coming back to Elk Springs. I would highly recommend staying at Elk Springs resort. We always enjoy eating at Bennett's, Old Mill, and Apple Barn."
May 16, 2017 - , Carrollton, KY
"My Serenity Lodge Stay
We loved the location and cabin experience. We would like to see newer model TV's in all the sleeping quarters. Also, a separate thermostat for the lower level which was freezing at night while the main love was sweltering in heat."
Mar 04, 2017 - Amber S., Columbia, SC
"Amazing property and excellent customer service!
This property is absolutely beautiful! It is spacious and the televisions are all upgraded. The movie theater is a bonus and is also very spacious. My group loved the upstairs area and the walk around balcony. When we first arrived we didn't have enough pans so we called customer service and they were there within 15 minutes with a brand new set. They even called to make sure our stay was going great. We had no issues and so glad we found this on groupon!"
Mar 01, 2017 - Melissa M., mableton, GA
"Family plus spectacular views plus luxury equals best vacation ev
Rental was everything we wanted and more. Rooms were clean, furniture was nice and updated, view was awesome and location was perfect close to everything. "
Mar 01, 2017 - Kisha C., Groveport, OH
"Weekend Birthday Getaway
We rented the cabin for our family birthday trip and I have to say it was a wonderful experience. We had blast, the weather could have cooperated a bit more to fully enjoy the trip but that's uncontrollable. Besides some of the bed sheets being soiled and the grill being so some for such a large cabin for a large group it was absolutely wonderful. We can't wait to return for a mountain Christmas very soon!!"
Feb 18, 2017 - , Phenix City, AL
"An extraordinary experience!
We planned weeks for the trip, find a nice and comfortable place to rest our head every night is always my top priority. There are too many choices online and really hard to make decision. So I turned to friends for help, and that's how we found this gorgeous cabin. The cabin well-equipped with kitchen, gas grill, hot tubs and a series recreation facilities, will allow you to prepare gourmet and relax your body after a long day travelling. It was way beyond our expectations. An extraordinary experience!"
Feb 14, 2017 - Sheng S., Durham, NC
"Beautiful log cabin in a fantastic location!
The cabin was beautiful and wonderfully appointed. You can not beat this location. Just minutes to Gatlinburg and Pigeon Forge."
Feb 12, 2017 - Nancy M.
"Easter at Serenity Lodge
The only thing negative about the property are the televisions. They are at least 15 years old...we are looking to come back down to a property next Easter break and we will definitely be wanting to watch some NCAA tournament games while we are vacationing again. We wouldn't be able to stay at Serenity again given the antiquated televisions. All in all, we had a wonderful time. "
Feb 06, 2017 - Kevin O.
"Detroit Stay
The cabin was very nice with a few expectations. We saw a lot of bugs and the hot water tank went out and we had to take cold showers the entire weekend. "
Jan 25, 2017 - , Canton, MI
"Serenity Lodge Stay
Cabin was great, definitely met expectations per the description. We had 14 folks which 5 were kids and it was very comfortable. The management service was absolutely phenomenal, response and follow-up was exceptional we couldn't ask for better service. We will definitely rent this cabin again in the future. Only downside to the cabin as we read from reviews prior to renting were the TV's. Very old, so investing in new TV's would be a strong suggestion and make this cabin a 5 Star!"
Jan 01, 2017 - Kyle E., Tampa, FL
"Christmas getaway 2016
Overall our cabin was great, we only wished for the following: the seating in the theater room were very uncomfortable. Picture on website doesn't match what's in the cabin. We would like to have had better TV''s, perhaps flat screens especially since the weather in the winter doesn't allow much outside activities so usually you're stuck in the cabin. The space is great, beds were comfortable and enough space for everyone with bathrooms. Our Lowe level guests complained it was a little cold as the heat didn't allow for comfortable conditions for them downstairs, again not a big issue! Overall the cabin is just as advertised and we would visit again and stay at Serenity Lodge, we all had a great time with our family at Christmas!"
Dec 31, 2016 - Jacques L., Altanta, GA
"We had a great time!
It was great! Very easy check in and check out process. The cabin was very nice! Beds were comfortable. The cabin was clean, although it could have used a good "spring cleaning." We noticed cobwebs, dust on baseboards and curtains, and the floor could have used a good scrubbing. Overall, we were very pleased with our stay. We made great family memories! We would recommend this cabin! "
Sep 14, 2016 - , Muncie, IN
"Serenity lodge was serene
Very easy process, cabin was clean and current, management was quick to respond to our needs, great location. "
Aug 08, 2016 - , Chicago, IL
"Nice Getaway in TN
Overall everything was great!! Very nice location and definitely a beautiful cabin!! However, I strongly believe for the price we paid to stay there and for as long as we stayed. Trash bags, dish soap, Extra Towels and toilet paper... Things of that nature should be readily available for the guests. I mean you pay 1/4 the price of a hotel and get those things. Other than that everything was awesome and we will definitely be returning next year for another great stay, just will be coming a little more prepared and packed well!:)"
Apr 14, 2016 - Jennifer K., Saint Charles, MO
"Wonderful!!!!!!
Everything was clean and the family had a wonderful vacation. We will be staying again."
Oct 31, 2015 - Deneen P., Centerville, GA
"Perfect for our work outing!
We took our employees and their spouses on a mini vacation to Gatlinburg and this cabin was perfect! Loved the pool table, theater room and cozy fireplace area! Kitchen was very nice! Perfect for our group!!!"
Oct 09, 2015 - Shaunna Y., Campbellsville, KY
"Excellent Stay!!!
The cabin was excellent! I stayed with my family and the description was spot on. We will stay here again!"
Oct 09, 2015 - Heather D., Twin City, GA
"Awesome Time!
We had an awesome time! Great for kids and adult trips. The lodging was top notch. "
Sep 07, 2015 - , Sterling Heights, MI
"next time
Kids enjoyed the stay in the cabin, but the adults are looking for a good mountain view , so we are a little bit disdisapointed. The staff are great and very helpful, amenities like resort pool are missing which we should consider next time. We are planning again next year, but we will be looking for a mountain top cabins, like the ones in wears valley."
Sep 04, 2015 - , Glen Allen, VA
"Colborn Family Reunion
This was a family get-together for 14 members. We enjoyed our stay in the cabin and found it to be simply beautiful, well appointed and well equipped.
Our only issue was that the oven kept shutting down and caused us to have difficulty in preparing our evening meals. The first night, a maintenance man came and pulled the power plug and got the computer to reset and the oven seemed OK. But next night, when we were cooking our evening meal in the oven, it shut down again. We called numerous times hoping something could be done, but nothing was. It failed again the 3rd night.
But, to your credit, you did provide a generous refund to our credit card to cover the inconvenience. We are very satisfied that you handled this problem in a very good way.
Thanks for all the follow up, and we would be happy to stay with you again.
Connie F. Colborn."
Aug 19, 2015 - Connie C., Jeannette, PA
"Overall Great Place for a Family Vacation
Our rental experience started off a little rocky because we were not able to access the property at the 3pm check in time due to the previous family not checking out on time and the property needed to be cleaned. Our family was offered a one hour later check out time because of this however we needed to be on the road at a certain time and could not take advantage of this. There was no other accommodation offered. The property was wonderful (and clean) when we arrived. The space was enjoyed by our whole family (ages 78-2 years old). The view at this property was not the best (mostly forest area) but we took a stroll around the resort area and we were able to get some pretty great views and pictures. From the third floor bedroom at night, we heard a lot of critters scurrying on the rooftop (and it seems like the walls). It kept a few of my family members awake. The kitchen was well equiped with most of what my family needed (minus a baking sheet) but there were a few dirty dishes in the cabinet that we found when cooking. Overall it was a great vacation spot!"
Aug 14, 2015 - Craig A., Wilson , Nc
"Family Vacation
Seventy Lodge was a great choice for us and my 2 sons and families to get together. The cabin exceeded our expectations. And we were near all the activities we wanted to do and found good restaurants nearby. Elk Springs was a great choice for our vacation."
Aug 04, 2015 - , Kenmore, NY
"2015 Family Reunion
This is one of four cabins we rented. These cabins are perfect for any event, get together, whatever. We had a blast!"
Jul 29, 2015 - , Hampton, VA
"TN
It was great, the house was very clean when we got there. Everything was perfect, one of the best vacations I've had in years."
May 23, 2015 - Jerry R., Naperville, IL
"Serenity Lodge
Everything was great, large rooms everywhere, different activities available without leaving the lodge. The only improvement I would make is to add a half bath. With 14 people mornings could be congested."
Apr 30, 2015 - Michael M., DUNCANVILLE, AL
"Great location
Great location, great place for big family, spacious, close to downtown Gatlinburg and smoky national park."
Apr 25, 2015 - , Lawrenceville, NJ
"Great place.
Nice accommodations with all the comforts of home."
Apr 06, 2015 - Tracey T.
"FAMILY WEEKEND
WE LOVED THE CABIN, I WOULD RATE EVERYTHING A 5"
Jan 27, 2015 - Sharon J., Greeneville, TN
"Serenity Lodge - Fantastic
Our family always takes an annual vacation, mostly at Elk Springs. This year we picked the week after Christmas. The cabin was wonderful, we had a few items that needed repairing and they were there within an hour to work on them. Can't ask for better service all around from reservation to checkout!Gatlinburg too crowded that week, definitely won't do that week again."
Jan 19, 2015 - Leslie J., Youngstown, FL
"Awesome getaway
Great! Loved every minute!"
Dec 26, 2014 - , Orlando, FL
"Serenity Lodge - Great Cabin
Very nice set up for the cabin. Had 5 couples stay in this cabin, and everyone was very pleased with the accommodations."
Nov 25, 2014 - Dieter S., Kingsport, TN
"Very nice cabin!! Very reasonable price!!
Very nice cabin. Customer service very helpful. Need to replace broken Pool sticks. Air hockey table in very bad condition would be good if it was replaced. One of the chairs in home theater room broken and should be replaced. Would rent here again!! "
Oct 11, 2014 - David N., Mayfield, KY
"Just what I needed
My stay was superb. I stayed with 9 female family and friends and ALL of us had a blast."
Sep 24, 2014 - Paulette W., Chicago, IL
"Elk Springs - Serenity Lodge - Great place to stay
Overall we had a great experience during our stay at Serenity Lodge and would highly recommend it. The upkeep of the cabin leaves a little to be desired but not anything that should prevent you from staying at this cabin. The refrigerator filter needs to be changed as the water tasted bad. The spa water had a bad smell and needs to be changed. A chair in the media room a completely broken and needs to be replaced/changed. The dishwasher is a little rickety and needs fixing. The furniture in the living room needs an overhaul. The pullout mattress needs to be replaced - it is completely unusable and does reduce the 'to sleep' count of the cabin."
Sep 03, 2014 - Pravin C., West Chester, OH
"group trip
friends from all over the country used this location as our meeting grounds. We had a great stay and wish that it had been longer. not 100% what i was expecting but still great. The greatest downfall was the quality of the smaller easy to overlook amenities (sharpness of knives and quality of other kitchen equipment). Loved gatlinburg but the cabins were much closer together than i was expecting."
Jul 06, 2014 - Levi S., Ankeny, IA
"Nice place, We stayed in serenity TVs could be upgraded.
This is our second time at this same resort and same cabin Serenity. 3urs ago we were here and very pleased with everything. The only thing that bothered us was the TVs which were still not up graded. We had a very large family and rented 3 cabins and the other 2 or at least 1 was privately owned and had really nice TVs. We went there to wach theirs so I think for all the money we paid to stay and rent that cabin forb1 wk I think $300 could be spent on a up grade. Other than that we had another fabulous time. "
Jun 20, 2014 - Beverley R., Boynton Beach, FL
"Serenity Lodge was great!
We got this deal through a Groupon. Although somewhat skeptical at first; we had no reason to be. The entire process went without a hitch. Reservations went well, all of the very clear communications and follow-ups, we're very professional and thorough. The Serenity Lodge was clean, it had all of the amenities as promoted. I would stay again"
Jun 03, 2014 - , Murfreesboro, TN
"Amazing vacation!! Fun, fun, fun!!!
We stayed in the Serenity Lodge. It was fantastic. Such a beautiful cabin. We had a blast!! Very clean and spacious. The customer service was great!! I can't wait to book my next vacation stay here!! "
Apr 29, 2014 - Vonetta W., Toledo, Ohio
""Serenity" at Elk Springs Cabin
Every aspect of the stay was fantastic, beautiful location, cabin and weather! Family and friends were great company, all were in agreement with the excellent amenities, so much so, that I recruited several new Elk Springs Lodge clients! I will be returning to the mountains this summer, again thank you for a great stay in your cabin!!!"
Apr 26, 2014 - Patricia H., Fayetteville, NC
"Great stay with the whole family
The Place was a great experience for the whole family, I only wish the view was a little bit better, but the only reason I know there are better views is because I have been there before. The view was still ok."
Apr 15, 2014 - , Indianapolis, IN
"6 nights at Serenity Lodge
Having rented cabins in the Smokies in the past, we found this property to be comparable with the others. Our view was of the resort property and not so much of the mountains but it was quite beautiful as it had been snowing. The cabin was reasonably clean. The management company was easy to deal with and quick to respond when needed. Thank you Elk Springs for making our time there a wonderful experience."
Jan 12, 2014 - Rick J., Brandon, MS
"Great Cabin! Great trip!
We started out staying at a cabin for rent by owner that we found online that was not a part of Elk Springs. Big mistake! We had stayed at Elk Springs two previous times and loved it. Don't know why I even attempted the other route. We had to leave the rental by owner and call Elk Springs last minute. They found us a cabin and thank goodness! The Elk Springs cabin was amazing! I do not have words to describe- but it was so so clean and super nice! We will never attempt to again to stay anywhere else but Elk Springs! They are the best!"
Jan 03, 2014 - Tina P., Brandon, MS
"Fun weekend getaway
Overall- we were very happy with our stay. A few things we felt could improve the cabin: update the TV's! Some of the furniture is showing wear and tear.
The cabin is beautiful and we had a great time! "
Dec 27, 2013 - , Lexington, KY
"The Smokies Were Closed But We Had a Wonderful Time
We loved sitting on the porch in the rocking chairs. The bedrooms were spacious and the beds comfortable. The kitchen was completely equipped and we used it a lot, as well as the media room for movies in the evening. Comments from our traveling companions were, "Let's do this again"."
Oct 15, 2013 - Carol S.
"Serenity Lodge
The property was very well taken care of. We had plenty of room and enjoyed all of the amenities available. The community was very nice and we would rent from them again in the future."
Oct 11, 2013 - , Louisville, KY
"Luxuary vacation home!!
Our cabin was so beautiful and we are all happy with the quality of this cabin! We rented five BR and it was very spacious! I can not wait to go back and I will get the same cabin!"
Sep 04, 2013 - Maki R., Marietta, GA
"Let's Go Again!
Our family so enjoyed our stay at Elk Springs Resort that we're already planning a return trip. The spacious, well-stocked Serenity Lodge made a wonderful home-away-from home during our week in Gatlinburg. Conveniently located for easy access to restaurants, shops and tourist activities, the heavily wooded site provided exactly what we were looking for in a mountain get-away. "
Jul 02, 2013 - Linda D., Rockledge, FL
"Stress Free
We had a large group. The cabin was very spacious. The kids loved the movie theater and game room. "
Jun 22, 2013 - , Fulton, MS
"Amazing vacation...
Great comfort and the place was awesome. I would definitely recommend this vacation to all...."
Apr 17, 2013 - , Belle Mead, NJ
"Wonderful
This was our 2nd time staying with elk springs and we love it and are tinking of staying in the fall of this year. I would have to say i really did not feel the place was clean the blankets were dirty and smelled like they had not been washed we alco found dirty socks in one of the beds. That is the only bad thing i have to say. i would love to come back and stay at elk springs but because of the dirty blankets and few other things my husband is wanting to try other places . "
Mar 15, 2013 - Angela V., Romulus, Michigan
"Great stay!! Awesome cabin!!!
We really enjoy the cabin and the amenities of it. It was big which it was perfect for our group! The staff is very attentive and they care about their guest. The location is prime and close to everything you need!"
Feb 12, 2013 - Alejandro B., Orlando, FL
"Serenity Lodge: Perfect!
Our family of five LOVED staying in Serenity Lodge! It was clean and had everything we needed for our five day stay. The staff was quick (within the hour) to fix the fireplace (the pilot light would not stay on) and the internet service. We highly recommend this cabin and are already making plans to return! "
Jan 07, 2013 - Scott J., Bradenton, FL
"A Family Christmas!
The cabin was wonderful. The management staff was excellent. We thought we had left behind a few items and they went out of their way to look for them. The only downfall was that I wasn't aware of the Annual Christmas Parade and would not have booked the cabin that weekend had I known. We will definitely rent from Elk Springs again."
Dec 11, 2012 - , Chesnee, SC
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